Gambling online in Canada has aimed to be a nightmarish affair for some. Payment delays, frozen accounts, disappearing funds, bonus discrepancies, and outright scams are rather common. Some casinos do not respond to players seeking assistance while others leave the players hanging for weeks. This is where CCIJ comes in.
CCIJ (short for Casinos & Canadian Internet Justice) is neither a law office nor a regulator. It is a no-cost adjunct service that assists players in resolving their claims against online casinos. Our team is comprised of casino industry veterans and consumer advocates. We make direct contact with online casinos’ personnel to seek fair treatment on behalf of players.
The organization has no legal recognition and does not represent casinos. Our keen interest is solely that of seeing that Canadian players are treated fairly and protected from unfair gaming practices. Over 1,200 complaints were lodged last year by players in Canada, and we managed to resolve about 800.
Complaint Type | Resolution Rate | Resolution Rate |
|---|---|---|
Payment Delays | 66.7% | 14 |
Account Suspension | 66.7% | 10 |
Bonus Disputes | 72.0% | 7 |
Unfair Game Practices | 60.0% | 21 |
Other Issues | 60.0% | 12 |
Tell Us Your Story
- Share your name, email, the name of the casino, and a short, clear explanation of what happened.
Submit a Complaint
- We check your complaint and see if it fits what we handle.
- We reach out to the casino and push for a fair response.
- We keep you updated as we go.
- If the casino doesn’t cooperate, we’ll suggest other steps, like contacting a regulator.
What CCIJ Is | What CCIJ Is Not |
|---|---|
✔ Free to use | ❌ Not a legal service |
✔ Confidential and secure | ❌ Not a public complaint forum |
✔ Run by people who care | ❌ Not a tool to shame or threaten casinos |
✔ Focused on Canadian players | ❌ No promise of refunds, but we do our best |
✔ Usually gets results |
Example Story:Last year, a player from Ontario reached out to us after the casino froze their account for weeks without any clear reason. They shared their name, email, and a short explanation of what happened. We looked at the details and contacted the casino’s team directly. In just a few days, the player’s account was re-opened and their money was released.
What Makes Us Unique
There are also some other complaint services and not all of them are good. However, this is what makes CCIJ different from the rest:
- We keep your complaint private. No public threads or drama – just help.
- We understand the Canadian market and its unique gambling laws and payment methods.
- We’re independent and never promote or advertise for casinos.
- We talk to real people at the casinos, not bots or customer service agents.
- Our goal is to solve your problem without taking sides or making money from casinos.
? Contact Us
When you face a problem at an online casino, don’t skip out on raising it. Contact us.
- ? Email Us: [email protected]
- ? Location: 1 Yonge Street, Suite 1801, Toronto, ON
- ? Send Us a Message: Use the form on the page Contact Us.